Terms & Conditions

Booking

  • All Tickets issued are Non-refundable, Non-changeable and Non-transferable unless otherwise specified.
  • Passengers must ensure that all the names are correct as per their passports and that the travel itinerary is correct. Changes may not be permitted after the tickets are issued and a payment for a new ticket may be charged.
  • Airfares are guaranteed upon ticketing only. If there would be any issue with the payment, we will inform you as soon as possible through email and/or phone. Otherwise, we will send you the ticket within 48 hours of your booking with us.
  • The free baggage allowance provided to the passenger varies according to the route, class/cabin seating and as per the norms of the respective airline. Airlines may charge an additional fee for checked-in baggage, extra baggage or other optional services. Please call the airlines directly for the most recent updates regarding the baggage allowance, weight and dimensions of the bags.
  • Passengers must reach the airport 3 hours prior to the departure as tickets cannot be refunded or changed due to ‘no show’ at the airport.
  • Passengers are responsible for all their travel documentation including visas. Visas may be required for the entire journey both for the destination and/or transit. Visas must be secured before the ticket is issued. Tickets cannot be refunded for failure to obtain a visa.

Passport, Visa & Health Recommendation

  • Passports must be valid for at least 6 months beyond the period of your stay.
  • ESTA visa is a mandatory requirement for all USA bound travel, including transiting the USA.
  • ETA visa is a mandatory requirement for all Australia bound travel including transiting Australia.
  • If your flight has a change involving two different airports with the itinerary, it is your responsibility to organize the transfer to the right airport and check the transit visa requirement.
  • If you have booked code-share flight, there might be a terminal change and you may require a transit visa for changing the terminals. Please check with the embassy or airline directly for checking visa requirements in case of terminal change.
  • Umrah packages 2018 Travels is not liable for the VISA formalities. Kindly refer with the applicable embassy or consulate for this information.
  • Health Recommendation: Recommended inoculations for travel may change at any time. It is your responsibility to ensure that you obtain all recommended inoculations, take recommended medication, and follow all medical advice in relation.

New passport regulations for Travellers to the U.S.A.

The United States of America has made it mandatory, that anyone flying to the US for holidays or business under the Visa Waiver Program, must hold the latest Biometric Passport or a Machine Readable Passport that contains an electronic chip, even if the electronic visa has been granted. The biometric passport has a sequence of lines, that can be swiped by the US Customs/Immigration/Border Protection officers, that will quickly confirm the passport holder's identity and collect other information about the holder. VWP visitors arriving in the US without the Biometric Passport would be denied entrance into the country. Travellers among the VWP countries are encouraged to check with their passport issuing authority to be in possession of a biometric passport. Travellers with an immediate travel plan, who are unable to possess such a passport, may apply for a US visa at the respective embassy or consulate.

Your Travel Insurance

The Company strongly recommends that the Client takes out adequate travel insurance as well as go through the terms of any insurance to consider themselves eligible for the policy and insurance coverage. The Company will be pleased to quote regarding the insurance.

Changes in Booking

If you wish to change any item – other than increasing the number of persons in your party/booking, we can accommodate the change. You will have to pay an amendment fee of GBP 50.00 per booking, plus the airline/supplier charges (if any). Every once in a while, we are required to collect additional taxes. You will be informed regarding any additional taxes prior to ticket issuance/re-issuance. After ticket issuance, most of the airlines do not allow changes.

Cancellation

The applicable supplier or airline in the event of a cancellation or change to a booking may impose a Fee. Please refer to the Terms & Conditions while making a booking for more details. Where a cancellation of more than one person on the booking, applicable cancellation charges will be applied in respect of each person.

Force Majeure

Seller will not be responsible for any delay or failure in any performance due, without limitation, to natural disasters, war, warlike conditions, blockade, embargoes, riots, governmental restriction, labour disturbances, unavailability of anticipated usual means of supplies, transportation or loading facilities, wrecks, epidemics, quarantine, fire, flood, earthquake, explosion, any unforeseen change in circumstances/weather, technical problems with transport, closure or congestion of airports or ports, cancellation of schedules by the airlines or any other causes beyond its reasonable control. You can check the current position on any country by contacting the foreign and commonwealth office.

Link with Third-Party Vendors

To provide one-stop, cheapest and quick services, Umrah packages 2018 Travels works with third-party vendor travel suppliers to offer prime services like flight, hotel, car rentals and travel extras that prove that the booking contract is between the customer and the travel supplier. This includes terms and conditions made by the travel supplier itself, in order to keep their services fluent and secure.

Know the Terms of the Travel Supplier

It is essential to be familiar with the Terms and Conditions of the travel supplier in order to sort out every query, policy of booking, refund, and payment methods. Booking your itinerary with Umrah packages 2018 Travels gives you the advantage to buy the services you only require from the travel supplier rather than buying everything attached to the prime service i.e. flight, holiday and city break services. The services of an individual or multiple bookings are available from the travel supplier through our platform, and the customer is not liable to buy everything attached to it.

Payment Procedures

In order to book prime services from Umrah packages 2018 Travels, you are required to click on the payment page to finalize your purchasing request from the supplier itself. Once you have clicked on the booking link, it is not possible to withdraw your purchase that is accepted by Umrah packages 2018 Travels on the behalf of Travel supplier.

Confirmation

After the booking, Umrahpackages2018 Travels sends you a confirmation email that specifies that Umrahpackages2018 Travels has accepted your service booking request. Please note that this mail is just an acknowledgement of your purchase and the final confirmation will be given after checking the availability of your requested service from the travel supplier.

Contract with Travel Supplier

Once Umrah packages 2018 Travels receives the availability of your requested service from the travel supplier, you will receive a final email confirmation with all the necessary details containing a booking reference, ID and other required information. Please note that the contract with you and the travel supplier will only be activated after the confirmation of service availability and the acceptance of your booking. All the booking terms, such as date, price and availability will be guaranteed only after forming the contract between you and the travel supplier.

Alteration of Customer Details

Once the entire booking procedure is done, the customer can only change/cancel details such as - name or destination as per our Terms and Condition (with prior contact within 4 hours after completion of booking stage by calling our customer care between 10am to 8pm local time of London, United Kingdom). Please note that such alterations in the details are subject to charge of covering administration services that is listed in change/cancellation policies.

Alteration of the T&C

The Terms and Conditions of the travel supplier are different from that of Umrah packages 2018 Travels, and it can charge its own administration fee for cancellation and change in your booking. Please note that Umrah packages 2018 Travels reserves the right to change these Terms and Conditions any time without any prior notice and will work accordingly from the date these changed Terms and Conditions posted on the website. The amended Terms and Conditions of Umrah packages 2018 Travels will be considered in top priority over any previous Terms and Conditions and privacy policies published before including cancellation, change or transfer in your service booking details.

Full Payment

All prices displayed for travel services are in GBP (pounds sterling) £. The Customer is required to pay the entire amount at the time of booking, and no partial payment is applicable at the time of booking or reservation of services (i.e. flights, hotel, holidays, city breaks, travel insurance, and car hire).

Needed Identification

Carry all the necessary documents - a government issued ID for easy booking of hotels, tickets from the airport and car rentals. You may be required to submit a copy of your ID to the travel supplier in case of attraction and travel extras.

Necessary Travel Documents

Necessary travel documents includes a valid passport (for at least six months beyond the completion of a trip according to the foreign tourism policies), visa, government-issued ID proof, medical certificate for senior citizens and medically challenged people, medical supplies as per the law of that particular destination’s foreign tourism policies. Please check the designated destination’s ministry of external affairs’ website.

South African travel requirements for minors travelling to and from South Africa.

New requirements introduced by the South African Department of Home Affairs from 1 June 2015, specify that all minors (children under 18 years) are required to produce, in addition to their passport, an Unabridged Birth Certificate, which shows the details of both parents for all international travel to and from South Africa. Travellers will be asked to produce the required documentation at check-in for each flight.

Delayed Boarding, Cancellation & Refund

Neither Umrah packages 2018 Travels nor its principal or supplier will be in charge of cancellation, delayed boarding and no refunds will be provided if he/she fails to provide the necessary documents at the time of travelling and can be denied boarding the flight or even enter the country.

Extra Fee

There will be an extra fee implemented on the traveller that will be charged by the government of that particular country on entry/exit and will be excluded from the booking amount, which will be paid at the required place during your trip.

Bulk Booking

In case of bulk/multiple booking for same itinerary, all passengers must follow the same itinerary, and no alteration or cancellation will be accepted in itinerary on individual bases from your booking.

All airlines are required to collect Advance Passenger Information from passengers before travel to/or from the USA and other countries. You agree to supply this information to Umrah packages 2018 Travels being aware and allowing Umrah packages 2018 Travels to pass this information to the airlines who may disclose it to foreign authorities. If you do not supply Advance Passenger Information at the time of reservation, you may be refused to entry to these countries. Many airlines like US Airways, American Airlines and many US carriers has mandated to pass complete and valid passport information to reservation before issuance of tickets. Even many of them strictly issue Debit Memo, if entire details are not passed before issuance. It is also important that the information is accurate so that you do not have any delay when you pass through Immigration. The information you will be asked to provide will depend on the country you are visiting, but will include passport information, city and country of residence and destination address if travelling to the USA (for all travellers on your booking). If you are travelling to a country that requires Advance Passenger information, Umrahpackages2018.co.uk will ask Advance Passenger Information (API) after completing your reservation and it is the passenger’s responsibility to provide us the requested information on time. If in case, the passenger is not able to provide the requested details, cancellation charges will apply abiding to the fare rules of that particular airline.

Authority of Umrah packages 2018 Travels

Umrah packages 2018 Travels holds authority for change of price/correction of errors in any price flashed on promotions and on websites as per the availability, and gives the freedom to either cancel a booking or adjust the paid amount at the time of booking with the current amount by the debit/credit card used during booking, after your permission prior to departure.

Every itinerary or service listed on the website and advertisement is provided by the travel supplier itself. There are chances that some facilities given by the airlines such as frequent traveller's credits or travel miles may or may not apply on any/every part of your booking. Please check with the travel supplier of that particular itinerary to clarify the point.

Pricing, Taxes and Payments Procedures

Prices of flights, hotels, holidays and other travel extras that are flashed on the website of Umrah packages 2018 Travels are included with taxes if not stated.

The brief info about taxes is available on both the itinerary details and on the confirmation mail you will receive after booking.

Other taxes and services like fuel surcharge, baggage, hotel’s value added services, seat reservation and security are excluded from the package and booking of services you have purchased. These charges are required to be settled according to the designated place, i.e. hotel value added services of the hotel at the time of check-out, extra baggage fee at the airport during check-in etc. If you have any query, please contact the travel supplier.

The booking prices of the itinerary or the prime service of Umrah packages 2018 Travels does not include liability insurance, damage waiver, accidental insurance, child safety seats, room service charges, telephone charges, parking charges (if applicable) and rental car pick-up from location etc.

Some of the charges like additional flight fuel surcharge or any sort of expenses in the category must be paid by the traveller itself at the designated place with full amount of settlement.

Umrah packages 2018 Travels requires full payment from the customer in order to secure the reservation and booking at the time of purchasing of itinerary from your credit/debit card. We accept debit/credit cards from all the major banks with a verified billing address.

You, hereby, give the authority to Umrah packages 2018 Travels and to the travel supplier (Third Party) to process the total amount of your booking from the credit/debit card provided by you. In order to make a successful payment, you will be required to present a valid and authorized credit or debit card.

You will be required to present your credit or debit card to the vendor at the time of check-in, pick-up rental car, pick-up flight ticket on the airport to verify your identity along with a government-issued ID proof. It is essential that the owner of the card from which the payment has been made should be one of the passengers travelling with your booking.

To protect fraudulent of cards, Umrah packages 2018 Travels verifies your card number with the billing address and card verification number that is required to be accurate in order to make a successful payment.

Until, the process is complete, the itinerary price of your booking is subject of change. Umrah packages 2018 Travels is not responsible, if during the time of booking, any price changes from your itinerary, and the transaction declines based on the card for which you have provided the details.

If you require further information on the above mentioned points regarding refund/cancellation /special request, please call our customer care on+44 0203 515 1940 or email us at info@umrahpackages2018.com

Your Hajj or Umrah Package

Where you have booked a Hajj or Umrah package with us, your package contains your visa, hotel accommodation, flights to and from Saudi Arabia and transport within the Saudi Arabia, as well as other services outlined in your booking form.

The purpose of a Hajj Package is allowing you to complete the holy pilgrimage of Hajj in Saudi Arabia and hence, you accept that this will not be a normal package or a leisure holiday.

During the pilgrimage of Hajj in particular, the cities and towns in Saudi Arabia are moreover overpopulated, which affects the country’s infrastructure, transport, and accommodation. Due to a large number of pilgrims accumulating in a small area, the crowd can be overwhelming. You should expect both traffic congestion and general delays during this time.

Transport within Saudi Arabia is provided by the Ministry of Hajj; we have no control over this. For Umrah pilgrimages, it is sometimes possible to arrange private transfers at an additional cost, but this is subject to availability and you must request this at the time of booking. Transport might be delayed or changed without prior notice and you accept that we neither have control over such delays nor changes, nor can we accept any liability for this. Furthermore, you accept that Saudi Arabia is a developing country and its infrastructure may not be as advanced as other metropolises.

Accommodation for the Hajj pilgrimage is usually shared basis under economy standards. In some of the holy cities pilgrims might be offered an accommodation in the tents. Star ratings are provided by the hotels according to the Saudi Ministry of Trade Standards and are quoted for guidance only; these are Saudi rates and are not necessarily matching the same standard as British ratings. You accept that accommodation may be of a lower standard than that expected. If you wish to share accommodation with your family, you must make a special request for this at the time of booking, and if available, a supplement will be payable. Otherwise, all accommodation is segregated and communal and whilst we will make efforts to place you with the group with which you are travelling we cannot make any guarantees about this and accept no liability in the event you’re not placed in the same accommodation.

Visiting the holy sites of Mina, Arafat and Muzdalifah is a requirement of the Hajj pilgrimage. Accommodation in Mina and Arafat is in the tents provided by the Ministry of Hajj in a designated outdoor sleeping area. Please note that there will be no tents in Muzdalifah and you will need to bring your own sleeping bag as these will not be provided. Furthermore, there will be no designated sleeping areas and it is likely you will be sleeping on roadsides/open ground. There will no shelter and very limited toilet facilities.

Meals will be provided on a ‘full board’ or ‘half board’ basis depending on what you have booked with us. Food may also be provided in Mina and/or Arafat, depending on the package you have opted for (please refer to your booking form) however, no meals will be provided in Muzdalifah.

Your itinerary will be governed by the Islamic calendar, the Saudi authorities and the Ministry of Hajj. Therefore, your itinerary is subject to change at all times and you adhere to the fact that we cannot accept any liability in these circumstances. Furthermore, due to the nature of the Hajj pilgrimage, your itinerary is on a very tight schedule and you must ensure that you are at all departure points at the time specified on your itinerary in order to commence the next stage of the pilgrimage. Failure to be present at the departure points by the time specified on the itinerary means that the group may leave without you and we cannot accept any liability for this.

Finally, it is your responsibility to complete the Hajj pilgrimage. You are expected to have the necessary knowledge and understanding to complete the pilgrimage and it is not our responsibility to assist you with this. The itinerary we provide you with is a guide only and the actual timescales for completing the pilgrimage will depend on your own individual performance. We cannot accept any liability for any delays or changes to your itinerary as a result of your own acts or omissions.